Position Purpose:

To supervise an assigned shift, designed to develop leadership skills required for the Restaurant Manager position.


Placement in the Organization:. Is responsible

Reports to a member of the management team.  Supervises hourly restaurant                              

employees during the shift.



  • Directs and establishes priorities for the crewmembers during their shift. Assigns work stations.
  • Coaches, counsels and disciplines crew members. Is responsible for taking appropriate disciplinary action.
  • Maintains positive employee relations through effective supervision. Ensures a harassment free work environment for all employees and guests during the shift.
  • Fill in for crewmembers during break periods. May cover a work station for all or part of the shift.
  • Accounts for and manages all company funds during the shift. Completes safe audits, cash drawer counts, bank deposits, coin and change orders, and shift end balances.
  • Completes administrative tasks required on assigned shifts.
  • Prepares product orders when necessary.
  • Adjust the number of employees on duty based on anticipated sales volume to maintain productivity and guest service standards.
  • Orients and trains new crew members. Cross-trains crew members.
  • Is accountable for proper handling of all food products. Ensures that products meet standards.
  • Prevents food shortages, waste, and theft.
  • Reports employee issues to the General Manager, Assistant Manager, District Manager, or Human Resources Manager, as appropriate.
  • Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect.


  • Ensures that service meets expectations for speed, accuracy and friendliness. Resolves guest complaints on shift. Report significant complaints to General Manager or Assistant Manager.
  • Checks in deliveries.
  • Ensures that shift is run in compliance with company standards and procedures.



  • At least 18 years old
  • Be able to speak, read, and write English
  • Ability to complete basic math skills
  • Must have a use of personal car; valid driver’s license
  • Meet state, county, or municipal regulation pertaining to health and food handling.
  • Must possess basic computer and math skills, including understanding of units of measurement.
  • On last performance evaluation, was rated Exceeds Requirements
  • Has demonstrated effectiveness at analyzing situations that affect operations, proposing and implementing solutions


Physical Requirements:

  • Extensive standing
  • Exposure to heat, steam, smoke, and cold.
  • Reaching heights of approximately 6 feet and bending to touch the floor
  • Must have high level of mobility/flexibility in space provided.
  • Bending, reaching, and walking.
  • Communicating with customers.
  • Using a computer.
  • Able to lift up to 40 lbs.