Position Purpose:

Takes guest’s order in a friendly and courteous manner and accepts payment from guests.

Placement in the Organization:

Reports to Assistant and General Manager.


  • Follows company food handling and safety procedures.
  • Counts cash before and after working register.
  • Recognizes, greets, takes guest order, and uses suggestive and/or upselling for every order taken.
  • Uses Micro’s system to enter orders, corrects mistakes; communicates to manager when void occurs or problem arises.
  • Collects payment, gives guest correct changes.
  • Gives guest receipt, points out beverage and salsa bar, thanks guest, and gives proper departing comment.
  • Utilizes total guest satisfaction and pleasantly/quickly corrects mistakes and answers guest’s questions.
  • Maintains correct flow of orders at drive-thru window
  • Uses wireless or intercom communication system to communicate with guest (drive-thru).
  • Works at a pace that enables the drive-thru team to meet or exceed company service time standards (drive-thru)
  • Responsible for proper cash handling and any cash shortages and/or overages.
  • Cleans and sanitizes entire work area
  • Regularly assists expediter and/or service assistant.
  • Assists in training new cashiers
  • Periodically performs additional duties as assigned by direct supervisor.

Qualification Standards

  • Must meet government regulation pertaining to health risk concerns about food handling.
  • Must be able to communicate with guests.
  • Must have basic math skills
  • Must be able to observe an ensure product is prepared and presented to company standards.

Physical Requirements:

  • Reaches, bends, stoops, scrubs, lifts, and wipes.
  • Must have high level of mobility/flexibility.
  • Must be able to work under heavy stress/pressure during peak times.
  • Exposure to heat, steam, smoke, cold and odors.
  • Requires continual standing and walking.