Carries out the daily auditing and balancing of guest accounts, including all transactions therein.

  • Audits all accounts to ensure they balance, to include such accounts, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.
  • Transfers charges and deposits to master accounts.
  • Closes necessary accounts at month end.
  • Prepares final reports of all daily revenue summaries.
  • Posts all room and tax revenues and late charges.
  • Operates and/or understands in-house computer systems.
  • Carries out responsibilities of desk clerk as necessary.
  • Maintains positive communication with accounting department.
  • Performs other assignments as requested.
  • Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.


  • Requires knowledge of auditing, bookkeeping, and accounting procedures to include report preparation. 
  • Requires knowledge of front desk/reservations procedures and may require knowledge of General Manager responsibilities, to include knowledge of interdepartmental communications. 
  • Requires ability to operate all front office equipment.


Educational/Vocational Preparation:  High school graduate or equivalent.  Completion of related coursework in accounting and bookkeeping will be given preference.  One year experience in auditing and bookkeeping/accounting.  One year experience as a front desk clerk.